JAOTHUI Mobile

Support

Need help with JAOTHUI Mobile, public buffalo records, LINE sign-in, Bitkub NEXT wallet linking, or account/profile information? Contact the JAOTHUI team and include enough detail for us to investigate.

Contact JAOTHUI

Email support at nonthasak.l@gmail.com. We usually review support requests related to app access, certificate records, account profile, and wallet-linking issues.

Help topics

What we can help with

App review and public browsing

JAOTHUI Mobile can be reviewed without signing in. Open the app, browse the home screen, review news and events, and search public buffalo records.

LINE sign-in

LINE sign-in is optional and is used for JAOTHUI account profile features. If a sign-in issue occurs, include your device model, iOS version, and the time of the attempt.

Bitkub NEXT wallet link

Bitkub NEXT wallet linking is optional and is used to connect a JAOTHUI account to wallet-based member or certificate records. Do not send private keys or seed phrases to support.

Account deletion

You can request deletion from the public account deletion page without reinstalling the app. Support verifies account ownership before processing a request.

Buffalo and certificate data

For corrections to buffalo, farm, certificate, or pedigree information, include the microchip number or certificate reference so JAOTHUI can locate the record.

Information to include

  • •Your name and contact email.
  • •Device model and iOS version if the issue is app-related.
  • •A short description of what happened and what you expected.
  • •Relevant microchip, certificate, member, or wallet-link reference if applicable.
  • •Screenshots are helpful, but never send passwords, private keys, or recovery phrases.

Privacy

Review how JAOTHUI Mobile handles public browsing, LINE sign-in, Bitkub NEXT wallet linking, and account data in the Privacy Policy.

To start an account deletion request without reinstalling the app, visit the account deletion page.